Shipping policy

Last updated: April 24, 2025

Thank you for shopping with A2Z LED Lights, operated by Neva Agencies LLP. We are committed to providing you with a seamless shopping experience and timely delivery within India. Please review our shipping policy below for details on how we process and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1-2 business days of placement. Please note that order processing occurs only on business days (Monday to Friday, excluding public holidays).

2. Shipping Time

We aim to deliver your products as quickly as possible. Estimated delivery times are as follows:

• Metro Areas (Including Hyderabad): 1-2 business days

• Other Locations within India: 2-5 business days

While we strive to meet these delivery times, please note that they are estimates and not guarantees.

3. Same-Day or Next-Day Delivery (Hyderabad Only)

For customers located in Hyderabad, we may offer same-day or next-business-day delivery, depending on product availability and order placement time. Please contact us at info@a2zledlights.com for availability and details.

4. Shipping Methods & Rates

We offer standard shipping for all domestic orders within India. Shipping costs are calculated at checkout based on your delivery address and the weight/dimensions of the order. The exact shipping charges will be displayed for your review before you complete your purchase.

5. Delivery Location

We currently only deliver to addresses within India. We do not offer international shipping at this time.

6. Order Tracking

Once your order has been shipped, we will provide you with a tracking number and a direct link to track your shipment's progress. You can also check the status of your shipment on the courier's website.

7. Shipping Delays

While we make every effort to deliver your order on time, unforeseen circumstances such as high demand, logistical delays, weather conditions, or other events beyond our control can occasionally cause delays. We will notify you promptly of any significant delays and work to resolve the issue as quickly as possible.

8. Shipping Address

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If you need to update your shipping address, please contact us immediately at info@a2zledlights.com. We will make every effort to update the address if the order has not yet shipped.

9. Packaging

We carefully package your items to ensure they arrive in excellent condition. We use appropriate packing materials and methods to protect your products during transit.

10. Damaged or Lost Items

In the unlikely event that your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your order or the expected delivery date. Please send photos of any damaged packaging or items. We will assist you in resolving the issue promptly by providing a replacement, refund, or other appropriate solution, depending on the circumstances.

For any questions or assistance, please contact us at info@a2zledlights.com. Thank you for shopping with A2Z LED Lights!

Key Improvements:

• Estimated Delivery Times: Specifies estimated delivery times based on location (metro vs. other areas).

• Hyderabad Delivery: Mentions same-day or next-day delivery for Hyderabad customers.

• Emphasis on Accuracy: Reinforces the importance of providing accurate shipping information.

• Clear Communication: Highlights our commitment to notifying customers of any significant delays.