Privacy policy

Last updated: April 24, 2025

Welcome to A2Zled Lights (“Platform”, “we”, “us”, or “our”). A2Zled Lights is an eCommerce platform developed and managed by Neva Agencies LLP (“Company”, “we”, “us”, or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase through the A2Zled Lights platform.

By accessing or using A2Zled Lights, you consent to the practices described in this Privacy Policy.

1. Definitions

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.

• Sensitive Personal Data: Includes financial information, passwords, or other data as defined by applicable law.

• Data Principal: The individual whose personal data is being collected (you, the user).

• Data Fiduciary: Neva Agencies LLP, the entity that determines the purpose and means of processing your personal data.

• Data Processor: Third parties who process data on our behalf.

2. Information We Collect

We collect the following types of information:

• Personal Information: Your name, email address, phone number, shipping address, and payment information provided during checkout or account registration.

• Non-Personal Information: Data about your usage of our platform, such as IP address, browser type, device information, and interaction with our platform through cookies or analytics tools.

3. Legal Basis and Consent

We collect and process your personal data only with your clear and informed consent or as otherwise permitted by law. You have the right to withdraw your consent at any time by contacting us (see Section 11).

4. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfil your orders, including payment processing and shipping.

• Customer Support: To provide customer service and support, respond to your inquiries, and address any issues with your order.

• Marketing Communications: To send you promotional emails, offers, or newsletters (only if you have opted in). You can unsubscribe at any time.

• Improvement of Services: To analyse user behaviour, improve platform functionality, and enhance your shopping experience.

• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information with trusted third-party service providers (such as payment processors, logistics partners, and marketing agencies) solely to facilitate the services we offer. These third parties are contractually obligated to use your data only for the specified purposes and to maintain appropriate security standards.

If we transfer your data outside India, we ensure that appropriate safeguards are in place as required by law.

We may also disclose your information if required by law, regulation, or legal request.

6. Data Security

Neva Agencies LLP implements reasonable technical and organisational measures to protect your personal data, including:

• SSL encryption for data transmission

• Secure payment gateways

• Firewalls and regular security audits

• Employee training on data protection

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve platform functionality and personalise your experience

• Analyse how visitors interact with our platform

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our platform.

8. Your Rights and Choices

As a Data Principal under Indian law, you have the right to:

• Access: Request access to your personal data

• Correction: Update or correct inaccuracies in your personal data

• Deletion: Request deletion of your personal data, subject to legal obligations

• Withdraw Consent: Withdraw your consent for data processing at any time

• Grievance Redressal: Lodge a complaint regarding your data

To exercise any of these rights, please contact our Grievance Officer (see Section 11).

9. Data Retention and Minimisation

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. We follow data minimisation principles and collect only the data necessary for our legitimate business purposes. When data is no longer required, it will be securely deleted or anonymized.

10. Children’s Data

Our platform and services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Grievance Officer and Contact Information

If you have any questions, concerns, or complaints regarding your personal data or this Privacy Policy, please contact our designated Grievance Officer:

Grievance Officer: Jaswanth M
Email: legal@a2zledlights.com
Phone: 08333807138
Postal Address: 8-1-363/1, Aditya Nagar Colony, Surya Nagar, ToliChowki, Hyderabad, Telangana 500008

We will acknowledge your request or complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. If significant changes are made, we will notify you by email or through a prominent notice on our platform.

By using A2Zled Lights, you acknowledge that you have read and understood this Privacy Policy.

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