Refund policy

Last updated: April 24, 2025

Thank you for shopping with A2Zled Lights. We want you to be completely satisfied with your purchase. Please read our Return, Refund, and Warranty Policy carefully to understand your rights and our procedures.

1. Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition as when you received it

• Be unworn or unused, with all original tags attached

• Be in its original packaging

• Be accompanied by the receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at support@a2zledlights.com. Returns must be authorised before sending the item back.

Return Shipping Address:
8-1-363/1, Aditya Nagar Colony, Surya Nagar, ToliChowki, Hyderabad, Telangana 500008

Once your return is accepted, we will provide you with a prepaid return shipping label and instructions on how and where to send your package.

Important: Items sent back without prior return authorisation will not be accepted.

2. Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@a2zledlights.com. We will evaluate the issue and work to resolve it promptly.

3. Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalised products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have questions about a specific item, please contact us before purchasing.

4. Exchanges

We do not offer direct exchanges. To get a different item, please return your original item for a refund and place a new order for the desired product.

5. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Returned items must meet the same eligibility criteria as above (unworn, unused, original packaging, with proof of purchase).

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund.

If you have not received your refund within 15 business days of approval, please contact us at support@a2zledlights.com.

7. Warranty Policy

Certain products sold on A2Zled Lights come with a 1-year limited warranty covering manufacturing defects and damage to the product under normal use.

Warranty Coverage Includes:

• Defects in materials or workmanship

• Product malfunctions due to manufacturing faults

Warranty Exclusions:

• Accidental damage (drops, spills, impact, misuse)

• Damage caused by unauthorised repairs or modifications

• Normal wear and tear, cosmetic damage, or consumables (e.g., bulbs)

How to Claim Warranty

To make a warranty claim, please contact us at support@a2zledlights.com with:

• Proof of purchase

• Description and photos of the defect or damage

We will evaluate the claim and, if approved, repair or replace the product at our discretion.

8. Contact Us

For any questions about returns, refunds, or warranty claims, please contact us at:

Email: support@a2zledlights.com
Phone: 08333807138
Address: 8-1-363/1, Aditya Nagar Colony, Surya Nagar, ToliChowki, Hyderabad, Telangana 500008

Thank you for choosing A2Zled Lights. We appreciate your business and are committed to your satisfaction.

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